
FAQ - Frequently Asked Questions
1. What materials are jewelry made from?
All of our jewelry is made from Sterling Silver (925 Sterling Silver or real silver).
2. After ordering, how many days does it take to receive the product?
Our shop delivers products every day, Monday - Friday, cut off time at 4:00 p.m. Sent and normally receive the product no more than three days after the delivery date.
3. What is the product return policy?
If you receive the product and it is damaged, you can request a 100% refund or request a replacement product. We do everything to ensure that the product When the customer opens the box, they will be wowed by the beauty of our jewelry. But sometimes additional problems during transportation are unavoidable. We therefore have this policy so that customers can be confident that when ordering products, no matter what happens, they will be happy.
And another policy is that if the customer does not receive the product within 14 days after the order date and uses the correct ordering address. We will refund 100% as well.